Shipping Policy

After your order is placed, it is immediately sent to our fulfillment team for careful preparation and dispatch. Every Novesa® item is packed with attention to ensure it reaches you in perfect condition. Once your package has been shipped, you will receive an email containing your tracking number, allowing you to follow your order's journey.

We work with a network of trusted logistics partners to ensure timely and secure delivery to your location.

We ship from warehouses located in the US, Australia, and Hong Kong, selecting the location that allows for the fastest possible delivery to you.

Our team monitors each shipment closely, and we are always ready to assist should you need any help during the delivery process.

Our standard processing time is 1–2 business days. During peak seasons or promotional periods, processing may take slightly longer, but we always strive to dispatch orders as quickly as possible.

Estimated Delivery Times

USA: 3–7 business days Canada & Mexico: 6–12 business days Europe & UK: 5–10 business days Australia: 3–7 business days New Zealand: 5–10 business days Singapore: 5–8 business days Other countries: 5–15 business days

If your nearest warehouse is temporarily out of stock for a specific item, your order will be shipped from the next best location, which may slightly extend delivery times by a few days.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 48 hours for the tracking information to update. If you have not received your tracking details within 2 days after the shipping confirmation, contact us at support@trynovesa.com with your name and order number, and our team will assist you promptly.

Missing Items

If you believe an item is missing from your package, please contact us at support@trynovesa.com. In some cases, orders may be split into multiple shipments. If an error occurred in fulfilling your order, we will arrange to send the missing items as quickly as possible using an expedited shipping method.